Showing Tag: "customer service" (Show all posts)

What will Inco terms 2011 mean to you?

Posted by Andrew Hereth on Saturday, November 27, 2010, In : Customer Service

In this paper I will discuss how standard accounting practice does not account for the cost of customer service. How a new model is required to show the true cost of customer service, and how Superior Customer Service can add to revenue and improve the bottom line.

Accounting systems, by design, track product costs not customer costs or customer value. Expenses are assigned to various cost centers within the corporation according to the various accounts set up...

Supply Chain is more than Procurement

Posted by Andrew Hereth on Friday, November 6, 2009, In : Supply Chain

Supply chain has become the catch all title for all activities from sourcing, purchasing, delivery, logistics, and manufacturing. Delivery to the customer is an afterthought today when speaking of supply chain. Yet it is the delivery of the material that is the last contact with the customer, so is the impression the customer is left with.

The major component to the supply chain today is sourcing raw material and components to make the product that the company sells. Companies are doing ever...