Showing Tag: " warehousing" (Show all posts)

Agile Customer Service

Posted by Andrew Hereth on Thursday, March 11, 2010,

In order to provide superior customer service, you must have your product available. What they want, where they want and when they want! We have already discussed that if the product the customer wants is not available, they will buy the competitors, or delay their purchase. But how do you supply a variety of products, keep them current, and avoid obsolesce?

Lean inventory has been the goal of many manufactures and lean was designed to minimize waste, and improve efficiency. In the a...


Continue reading ...
 

Accounting for Superior Customer Service

Posted by Andrew Hereth on Saturday, November 21, 2009, In : Customer Service 

In this paper I will discuss how standard accounting practice does not account for the cost of customer service.  How a new model is required to show the true cost of customer service, and how Superior Customer Service can add to revenue and improve the bottom line.

Accounting systems, by design, track product costs not customer costs or customer value.    Expenses are assigned to various cost centers within the corporation according to the various accounts set up...


Continue reading ...
 
 

About Me



 
Make a Free Website with Yola.