In order to provide superior customer service, you must have your product available. What they want, where they want and when they want! We have already discussed that if the product the customer wants is not available, they will buy the competitors, or delay their purchase. But how do you supply a variety of products, keep them current, and avoid obsolesce?

Lean inventory has been the goal of many manufactures and lean was designed to minimize waste, and improve efficiency. In the a...